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Home >
Policy (Privacy, Security, Shipping, Return/Refund
Policy) |
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Privacy Policy |
This privacy notice discloses the privacy practices for the www.etoplighting.com. This privacy
notice applies solely to information collected by this web site.
It will notify you of the following:
1. What personally identifiable information is collected from you through the web site,
how it is used and with whom it may be shared.
2. What choices are available
to you regarding the use of your
data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We have access to/collect
information that you voluntarily give us via email or other direct contact from you, and we
also collect (non-personal) information via cookies.
Like many Web sites, the www.etoplighting.com Web site uses cookies. cookies are data
files that are stored on your computer. They contain identification information that enables
us to see how our users are interacting with our site and how frequently they are returning.
cookies do not contain any personally identifiable information.
We use cookies for the benefit of our users. cookies let us know if we have repeat visitors
(a strong indication of happy consumers) and if we are delivering a quality product to our
consumers. We also use cookies to identify which sites our repeat visitors are coming from,
so that we can place more of our online advertising on these sites.
If you do not want to accept cookies from www.etoplighting.com's or other sites, your
browser software should allow you to not accept cookies. Look in the Preferences (Netscape)
or Internet Options (Microsoft Internet Explorer) feature to do this.
We will use your information to respond to you, regarding the reason you contacted us.
We will not share, sell or exchange your information with any third party outside of our
organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about
specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any
time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
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Security Policy |
We take precautions to protect your information. We keep all data that you provide to us
secure.
Our checkout, orders, etc., are secure, encrypted with 128 bits encryption software, the
strongest currently available.
For your security and comfort, The www.etoplighting.com. has partnered up with
Authorize.net and GeoTrust for handling all our online payment services. Authrize.net and
GeoTrust use state-of-art encryption software, so your data will be securely transmitted and
handled (also 128 bits encryption). When you pay us using Authorize.net, your credit card
number will not be given to us.
Only employees who need the information to perform a specific job (for example, billing or
customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a
secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately
via email at sales@etoplighting.com.
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Shipping Policy |
Products offered at this site are only available for delivery within the continental United
States, Alaska, Puerto Rico, Canada, and Mexico. Shipping rates are higher for packages
sent outside of the continental United States. Orders shipped to destinations outside the
U.S. are subject to all applicable customs charges which will be in addition to your order.
These charges are collected C.O.D. by UPS , FEDEX, or USPS.
Orders are processed Monday through Friday. In stock items will be shipped within five
business days. You will be contacted by e-mail if your order cannot be filled completely within
ten days. Products are shipped via UPS ground, Fedex, or USPS. UPS Next Day Air delivery
service is available at an additional cost. UPS Next Day Air service is based on the date your
order is filled, not the date your order is placed. Orders are filled in 48 hours, then shipped
via UPS Next Day Air.
Packages shipped to Alaska are shipped via UPS Next Day Air or UPS 2nd Day Air. This is
the only service UPS offers to Alaska. Weekend delivery is not available. Packages cannot
be shipped to a post office box.
If additional shipping costs are required for shipments outside the U.S., our customer
service department will contact you by e-mail.
If you have any further questions concerning our shipping rates or policy contact our
customer service department at (909) 786-4153 or e-mail us at sales@etoplighting.com.
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Return
and refund Policy |
If customer receives a defective product, www.etoplighting.com will replace the same item at
no cost to the customer. For non-defective goods, orders can be returned within 7 days of
receipt of the packages.
Customer must notify www.etoplighting.com to request for a Return Product. Amount of
refund will be the original purchase price less 20% restocking fee. This fee helps pay for the
shipping cost that www.etoplighting.com incurred in shipping the goods to the customer, as
well as the restocking fee that our suppliers charge www.etoplighting.com for the return.
All items must be in its original box, and is in resalable condition. Customer is responsible
for shipping the items back to www.etoplighting.com.
If the customer misses shipping carrier's multiple delivery attempts or decides to refuse
package delivery (after changing his mind), amount of refund will be the original purchase
price less 20% restocking fee.
No returns will be accepted for the following conditions:
- Returning the items without a Order Confirmation Number
- The product has been used, hung or modified
- Items from custom order specifically requested by the customer
- Volume order totaling more than $1000
- Purchase order for light bulbs alone do not qualify for returns
We would like to state that www.etoplight.com does not make money on customer returns.
Our suppliers charge us restocking fee for returns and there are shipping charges that
www.etoplighting.com incurs. The 20% restocking fee covers only part of the cost that we
incur.
To return an item, please follow our Return Procedure.
All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing
cycles for the credit to appear on your (online) statement.
Due to the delicate nature of some of our products and the inevitable bumps encountered
in transit, a product may occasionally arrive with some damage. If you receive a damaged
product, please email us at sales@etoplighting.com. Make sure to include all available
reference information to assist us.
* Please note that failing to return the defective item will result in a charge of both defective
and replacement items to your account.
Order Cancellations
Unshipped items can be cancelled free without any notice as long as the item was neither
manufactured nor customized specifically for the customer. Please contact us immediately if
you would like to cancel your order.
If you package has already been shipped, you will be responsible for returning the
UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on
your order status.
Credit will be issued upon receipt of product. The credit amount will be the full amount
charged LESS 10% to help cover part of the cost that www.etoplighting.com incurs. We'd like
to emphasize that our suppliers charge us restocking fee for returns and there are shipping
charges that www.etoplighting.com incurs. We absolutely do not make money off of customer
returns.
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